This page gathers the questions we receive most often. It is updated regularly: if yours is not here, write to us at contact@sigalion.fr.
On the home page I can only buy the Vault licence. Is that right?
The public website sells only the Vault licence, because it is bought without an account: you receive a code by email, and you then create your account with that code.
Everything else is tied to your account, so you need to be signed in to your Client Area (client.sigalion.fr, same user name and password as the application). SMS credits, eIDAS timestamping credits and plans for larger transfers are available there.
I have a new email address. Can I change it?
Yes. In the Client Area, top right, click the pencil next to your current address: a change form appears. You will need to enter your password, then confirm the new address by clicking the link sent to it. That link is valid for one hour.
Adobe Acrobat is asking me for an API key for timestamping. Can I use my credits?
Yes. In your Client Area, the My API keys section lets you generate one. Then set the server in Acrobat to https://horodatage.sigalion.fr/tsa/qualified/auto, which selects a qualified authority itself and switches to another one if the first is unavailable, and paste your key into the user name field. Our server ignores the password, but Acrobat will not accept an empty field: type any characters there. Each timestamp uses one eIDAS credit.
For free, non-qualified timestamping, the server https://horodatage.sigalion.fr/tsa requires no key.